Terms and Conditions

Reservations for accommodation are accepted subject to the following terms and conditions:

  1. Bookings can be made:

Via our website using the online availability checker, completing all details and using the secure payment facility.

By telephone, giving the necessary booking details, your details and booking requirements and by making a credit / debit card payment.

We do not accept post-dated cheques.

  1. The booking must be made by a person of 21 years or over who agrees on behalf of all named persons to abide by the booking conditions and park rules (see below for Pinewoods Park Rules).

  1. On acceptance of your booking and payment of 50% deposit, a “confirmation of booking” will be emailed to you. This will show the full cost of your holiday, including the deposit paid and any balance due. A copy of these terms and conditions will be attached.

  1. The balance of all charges due must be received in full no later than 6 weeks (42 days) before the commencement of your stay. Bookings made less than 6 weeks prior to your stay must be paid in full at the time of making your booking.

  1. Failure to pay the balance by the due date without prior agreement could result in the booking being cancelled and the accommodation re-let.

  1. Amendments to the booking by either party must/will be notified by email.

  1. We will endeavour to remind you of your booking deadlines, but we are under no obligation to do so.

  1. All bookings are accepted entirely at the discretion of the Management.

  1. As our holiday home is located in Pinewoods Holiday Park you are required to abide by their Park Rules. Please follow the link https://www.pinewoods.co.uk/info/park-rules .

  1. It is at the Management’s discretion whether to allow for dogs. Please discuss this with us prior to booking. An additional £30 will be required to cover additional cleaning costs. Please abide by Pinewoods Park dog rules https://www.pinewoods.co.uk/info/park-rules .

  1. Pinewoods Park supports “large dark skies at night” by restricting night lighting. Please use a torch.

Arrival & Departure Times

Arrive from 3pm.

Departure by 11am.

Book with confidence

If you book a holiday with us and it has to be cancelled due to COVID-19 restrictions, we are currently offering the opportunity to move your booking to a later date, receive a credit voucher which is valid up to 2nd January 2022, or receive a full refund.

Deposits

We ask for a 50% of the total cost of your holiday as a deposit.

Cancellation by us:

We reserve the right in any reasonable circumstances to cancel your holiday and in this event, we will return the money you have paid or we will offer you an alternative holiday date, subject to availability.

Cancellation by you:

If you have to cancel your holiday, please contact us immediately. If cancellation is made by telephone it is advisable to also confirm your cancellation by email.

Alteration to your booking:

Should you wish to make an alteration to your booking, an administration fee of £15 may be charged. We may not be able to accommodate any requests to alter you booking which are received less than 6 weeks (42 days) prior to the start of the holiday. Any alterations you wish to make are subject to availability.

Refunds

If you cancel up to 6 weeks before your holiday, we will refund you 50% of your deposit (25% of the total cost of your holiday).

After paying in full, if you cancel your holiday up to 4 weeks prior (28 days) to your holiday date, we will where possible, offer you an alternative date. Any cancellation made after that, we will not offer any refund.

Accommodation

Our accommodation is fully equipped for the maximum occupancy.

Linen and bedding: Duvets, duvet covers, pillows, pillow cases and sheets are all provided for the number of your party.

Towels are not provided, please bring your own.

Electricity, gas, water, TV and heating are all included within the cost of your holiday.

Only those persons listed on the booking are entitled to occupy the accommodation. All children and babies must be included in your booking. Any additions must be notified and added to your booking. An additional surcharge of £10 per person, for more than 4 people, will be charged to cover additional cleaning costs. Anyone found to have more occupants than the number booked is liable to have their booking terminated.

If you receive visitors during your stay, who are not staying on the Park, they must report to Reception before proceeding to your accommodation. Visitors must not stay overnight in your accommodation. You will be responsible for the behaviour of your visitors whilst they are on the Park. Everyone must abide by the Park rules https://www.pinewoods.co.uk/info/park-rules .

You are responsible for keeping and leaving your accommodation clean, tidy, in good order and in the condition that you found it. If you should accidently break or damage anything please report it to us as soon as possible, so that we may repair/replace it. There may be a charge for replacement or repairs. If you are found to have caused breakages, damage or removal of items and have not reported them to us, you will be charged.

Dogs

It is at the Management’s discretion whether to allow for dogs. Please discuss this with us prior to booking. An additional £30 will be required to cover additional cleaning costs. Please abide by Pinewoods Park dog rules https://www.pinewoods.co.uk/info/park-rules .

Lost Property

If you should leave anything behind after your stay, please contact us as soon as you can. A minimum charge of £20 is made for the return of lost property. Items of lost property can only be held for a maximum of 1 month after which time they are donated to charity. We can not be held responsible for items reported lost which can not be found. Property is at all times the responsibility of its owner. When reporting lost items we will need your name and address including postcode, a full description of the item and where and you think it was lost.

Speed Limit

You must abide by the 10mph speed limit at all times on the Park. Vehicles brought onto the park are done so at the owners own risk.